Tenant related questions
How quickly can I book viewings?
We must give our current tenants 24 hours notice of any viewings. If the property is vacant we may be able to view it sooner. We also do viewings on Saturdays between 10.30am and 3.30pm if it is difficult for you to find time during the week.
What do we do if we want to take a property?
If you want to take a property, Universitylets charge an administration fee, according to the property size. This is non refundable. Once this is paid, the property is no longer marketed and is yours pending references.
What references will Universitylets obtain?
UniversityLets always obtain 3 forms of reference, employer references or your Student Number, a credit check and previous Landlord reference. Students will always be expected to provide an approved Guarantor, usually a parent, or a sponsor. In some circumstances, we may accept a guarantor or an accountant’s letter if self-employed.
When can I collect my keys?
You can collect keys as of 1.00 pm on the first day of your Tenancy as long as all paperwork has been signed and deposit and rent received in the form of cleared funds (ie cash, cheques or bankers draft).
How much is the deposit?
For professional properties we charge one month’s rent plus £100 unless otherwise stated. Student deposits are one month’s rent. A Tenant may, in special circumstances, be asked to pay more than one month’s rent in advance.
How much is the agency fee?
Our administration rates are straightforward and competitive, via one-off payments.
What is the length of the Tenancy?
Most professional Tenancies are signed for a 6 month period unless otherwise agreed. Unless the Tenancies roll on a periodic basis (after the 6 months has elapsed) by agreement, a new Tenancy can be signed if requested. All of our student properties are 12 month fixed term Tenancies. Student tenancies usually commence on the 1st of July to a fixed term of 12 months.
How quickly are maintenance issues resolved?
Where UniversityLets manage the property we will deal with emergencies (eg boiler breakdowns, leaks etc) as promptly as possible. For less urgent maintenance issues we aim to send a contractor within 7 working days. Where UniversityLets have let a property and the Landlord is managing directly then the Landlord should act within timeframes stated by the ARLA/NLA Guidelines.
Can I leave some possessions in the properties at the end of the Tenancy?
No. The property must be returned in exactly the same condition as it is found. This includes removing any items not listed on the inventory. At the end of the tenancy a check-out will be carried out and partly judged on the basis of any items left in the property.
Do I need insurance?
Landlords are responsible for the building insurance, Tenants are responsible for their own contents insurance.
Central Park Studios, Plymouth 